Guests

• Guests must be accompanied by a current QCTC member at all times.
• Members are responsible for the conduct and charges of all guests they bring to the facility.
• Guest fees apply. Fees are posted at the front desk and are subject to change.
• Members are encouraged to notify the front desk in advance when bringing guests.
• Unaccompanied guests will not be granted court access.

Court Reservations & Cancellations

• All court reservations must be made through the CourtReserve app or at the front desk.
• Members must register for clinics and programs at least 24 hours in advance.
• Cancellations made less than 24 hours before a reserved time may forfeit the session fee.
• No-shows without prior cancellation will be charged the full session rate.
• Court reservations are non-transferable.

Court Etiquette

• Players must vacate courts promptly when reserved time has ended.
• Warm-up time is included within the reserved period, not added to it.
• Coaching from the sidelines during open play is not permitted.
• Players are expected to call lines honestly and resolve disputes respectfully.
• Profanity, racket abuse, and disruptive behavior are grounds for removal from the facility.
• Ball retrieval across adjacent courts must wait for a break in play.

Dress Code

• Proper tennis attire is required on all courts at all times.
• Non-marking, court-appropriate athletic footwear is required on all indoor courts.
• Denim, sandals, and open-toed shoes are not permitted on any court surface.
• Shirts must be worn at all times in all areas of the facility.
• Swimwear is not permitted inside the clubhouse or on court surfaces.

Cell Phone & Device Policy

• Phone calls inside the clubhouse should be kept brief and conducted at low volume.
• Devices must be silenced upon entering the facility.
• Photography and video recording of other players requires the consent of those being filmed.
• Earbuds and headphones are permitted during individual practice but not during clinics or group sessions.

Lawn Tennis Rules

• Only smooth-soled, flat tennis shoes are permitted on grass courts. Spiked, cleated, or heavily lugged footwear will damage the surface and is strictly prohibited.
• Players must enter and exit grass courts from designated walkways only.
• Food and drink (other than water in a sealed container) are not permitted on the grass court surface.
• Grass courts are closed during and immediately following rain. Staff will determine when conditions are safe for play.
• Dragging feet, sliding, and sudden lateral stops are discouraged. Grass courts require controlled movement to protect the surface.
• All grass court bookings must be made through CourtReserve. Walk-on play is subject to availability and staff approval.

Pickleball Court Rules

• Punch passes are required for Open Play sessions. Passes must be active and linked to a current membership.
• Court reservations follow the same CourtReserve booking system as tennis courts.
• Players must rotate off courts during Open Play when others are waiting.
• Paddle slams and abusive equipment use are not permitted.
• Players are responsible for removing all personal belongings from courts after each session.

Junior Supervision

• Players under 12 must be accompanied by a parent or guardian while on QCTC premises, unless enrolled in an active QCTC program with a registered coach present.
• Parents and guardians are welcome to observe programs from designated viewing areas.
• Coaching interference during junior programs is not permitted.
• Junior members may not access indoor courts unsupervised outside of scheduled program times.

Weather & Rainout Policy

• Outdoor courts, including grass courts, are closed during lightning, thunder, or active rain.
• QCTC staff make all decisions regarding court closure. Those decisions are final.
• Lawn Tennis clinics cancelled due to weather will be held indoors at the same scheduled time and charged at half the regular session rate.
• No refunds are issued for weather delays on outdoor hard courts unless the full session cannot be completed.
• Members are encouraged to monitor the CourtReserve app for real-time court status updates.

Membership Rules

• Membership fees are non-refundable once the membership period has begun.
• Members may not share access credentials, key fob access, or membership benefits with non-members.
• Keyless entry hours are 5:00 a.m.–8:00 a.m. daily. Standard staffed hours are 8:00 a.m.–8:00 p.m.
• QCTC reserves the right to suspend or revoke membership for violation of facility policies.
• Membership pricing is subject to change. Current rates are posted at the front desk and on the website.

Locker Room & Facility Use

• Locker rooms are for changing and personal use only.
• Personal belongings left in the facility are the responsibility of the owner. QCTC is not liable for lost or stolen items.
• Valuables should not be left unattended in locker rooms or on courts.
• Facility equipment—including ball hoppers, carts, and nets—must be returned to designated storage areas after use.
• Food and drink are permitted in the lobby and lounge areas only, not on court surfaces.

Safety

• Players with known medical conditions are encouraged to inform staff before participating in programs.
• First aid kits are located at the front desk.
• In the event of an emergency, contact staff immediately. Emergency services can be reached by dialing 911.
• QCTC is not responsible for injuries sustained during play, clinics, or facility use.
• Players are responsible for warming up properly before participating in any program.